The product was a surprise for my wife. I got her another brand which she loves but is double the cost per unit. (these are two different types of bath bombs, nothing wrong with these nor is it an attempt to compare the two based on cost.) As well as a box of these. The packaging and boxes were well done and showed care was taken. Opening the main box for the first time was that distinctive smell when you open a box of bath bombs. My wife gave me a warning they may irritate her skin as this type of bath bomb has in the past. She used one and only put her lower legs in the bath water, later that evening her legs were red and irritated (she was aware this might happen and so it was only her legs to find out. Thats why the headline is know your skin (my wife did and was thankful she only did her legs.So why would I give a product 5 stars when my wife had such a bad reaction you ask?Everyones skin is different and reacts different to soaps, lotions, anything we put on our skin and its not fair to blame this product. My wife tried it before going all in knowing it may irritate her skin. The response I received after the fact was amazing. Customer service was spot on. Fast response, no nonsense or being jerked around, just made me happy without any in depth questioning.Remember the nice packaging I mentioned? It was a large box with 4 smaller boxes inside each with six bombs in each box. I expected to pay for the small open box and hoped they would take three boxes back. Nope, full refund without more than my explanation which was even less in depth than this review.Buy from this company they have customer service at 5 stars.